Airport Concierge • IST & SAW
Coordinate your airport welcome and connection to the vehicle at IST or SAW. Include your flight, meeting requirements and destination in your Meet & Greet request.
Describe Meet & Greet by the boundaries between greeting and the vehicle journey. List name-board meeting, luggage-related assistance or passenger accompaniment separately. Confirm where assistance starts in the terminal and the final address for the car journey.
Do not treat an airport transfer and terminal assistance as identical services. Fast-track access, entry to restricted areas or priority in official airport procedures cannot be established by the service name alone. Choose Vito or a sedan by passengers and bags, and agree how the greeter and driver communicate.
Notify the booking contact of delays, terminal changes or a different flight. The quote should identify waiting terms and which greeting and vehicle services are included. If the car is retained afterward, define the route, requested duration and any minimum hire period in the written proposal.
Example: an overseas guest arrives at IST and needs a particular hotel entrance. Share the flight, required language, name-board request and hotel entrance. The passenger should know whom to contact on exiting; clarify how flight or baggage delays affect the meeting and vehicle waiting.
This is a planning example, not a vehicle, duration, equipment or price commitment.
Match the vehicle and confirmed requirements, service start and finish, included mileage, waiting and total price in the written quotation. Check tolls and parking, extra stops or hours, cancellation and date-change terms separately. Confirm any minimum hire duration, included mileage and waiting in the written proposal for your programme. Sending an enquiry alone is not booking confirmation: availability and acceptance of the terms still need to be established.
Treat terminal greeting and the onward vehicle journey as two connected scopes. Ask who takes responsibility at each boundary before accepting the proposal.
Confirm whether a greeter or the driver meets the passenger, the agreed public meeting location and the identification method. Choose name-board wording with the passenger; a company logo or passenger name is a request to confirm, not an automatic display.
State any baggage-related assistance or accompaniment required. Ask where this begins and ends and what practical help is available; the service name does not establish restricted-area access, priority procedures or personal-care assistance.
Ask how the passenger will recognise the onward driver or vehicle and how the greeting contact communicates that the passenger is ready. Confirm who is contacted if the driver, vehicle location or airport meeting plan changes.
When the organiser and passenger are different people, agree who can approve a changed meeting time, extra waiting or a revised destination. Keep the accepted meeting note and onward-trip details together, and request acknowledgement when a handover detail changes.
This is a preparation checklist, not a promise of a greeter, airport access, equipment or a dedicated support team. Confirm the available assistance, vehicle and total scope for the actual airport and date.
Prepare the passenger contact plan for the transferThese services are not automatically included. Confirm each requested extra, its airport conditions and price separately.
Send date, time, pickup, destination, stops, passengers, luggage and vehicle preference. Confirm availability, service scope and total price before completing your booking.
Send revised times, route or passenger details to your booking contact. Confirm any extra time, vehicle change and cancellation terms against the updated quote.
Share your flight, airport and meeting requirements so the welcome and onward car journey can be planned together. Terminal assistance, fast-track and lounge requests need separate confirmation of availability, scope and price. Passport and security procedures remain subject to the airport authorities.
Share your flight and agree the meeting point and vehicle connection
State your pickup time and any terminal-assistance request
Provide flight details for each journey; confirm each service separately
Ask which requested options are available for your airport and date